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iq-server: Frequently Asked Questions |
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Q: Where can I find manuals and product documentation?
A: Literature on caatoosee's iq-server can be downloaded free of charge from the secure area of our Support Programme. If you need printed copies, please order them from your distribution representative or by e-mail from .
Q: Can all users call on caatoosee support, or just the administrator?
A: We offer support services for administrators and developers. On request we are also happy to develop a customized support plan which includes support for your users.
Q: How many Support Programmes are there?
A: caatoosee offers four programmes (Standard, Silver, Gold and Platinum). The main differences between them are in priority of attention and response times, along with access to exclusive sources of information.
Q: Is there an on-site support service?
A: Yes, caatoosee offers its customers on-site support. Depending on the level of Support Programme chosen, this can be negotiated to suit individual needs or comes fully inclusive with guaranteed response times.
Q: Who should I contact to extend my support contract?
A: Please contact your distribution representative, who will help you to select the most suitable support package for your needs. If this is not possible, please contact . |
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