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Information Automation |
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Every business process is an information process. For instance, e-mails are read by one user, sorted and then forwarded to other employees in call centres. The problem is not the technical forwarding of e-mails, but the useful analysis and assignment of information for the employee concerned.
The iq-server automatizes these information processes. With the iq-server, time-consuming manual interventions become redundant. E-mails or customer inquiries are forwarded automatically to the person in charge; they can even be answered automatically. The iq-server optimizes flawed or ambiguous data, e.g. arising as part of OCR processes. Thus, information automation saves a lot of time and accelerates business processes. |
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| Faster processes supporting customer service |
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| The iq-server accelerates customer support. It identifies customer data quicker and automatizes information processes.By automating these information processes, the iq-server ensures that the right information arrives in the right place. The result: seamless information processes and improved efficiency. |
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